Quality Policy Statement
teclan’s Quality Policy Statement has been produced to demonstrate our commitment to the achievement of quality, support continual improvement, and to provide a framework for quality objectives. The Statement can be read here.
Categories
General | Hosting | Domain Names | Design | Training | Software
The teclan Limited (teclan) is dedicated to providing an excellent service to all its clients. If you have any questions regarding any service-related issues, please e-mail info@teclan.com.
General
Acceptance of Terms
The Conditions set out the only terms on which teclan is prepared to provide you with the Services. The Conditions shall apply to all Contracts and by clicking on accept below (where you request the Services at the Site) and/or by using the Services you accept this. All other Terms and Conditions (other than those which are agreed in writing between us) are excluded to the fullest extent permitted by law. teclan reserves the right to review and revise the Conditions from time to time without prior notice and, by using the Services subsequent to any revision of these Conditions, you agree to be bound by such changes.
Account Registration
Where appropriate, you agree to provide such information about yourself as prompted by the Service’s registration form and ensure that it is at all times true, current, accurate and complete. If it is not or we reasonably suspect it is not true, current, accurate and complete then we shall be entitled to terminate the Contract or suspend the Services until such time as we determine.
Security
You are responsible for the security and proper use of all Pass phrases and settings issued and must take all necessary steps to ensure that they are kept confidential, used properly and not disclosed to unauthorised people.
You must inform us immediately if you have any reason to believe that any Pass phrase has become known to someone not authorised to use it or if any Pass phrase is being or is likely to be used in an unauthorised way or of any other breach of security.
We are not liable for any loss of confidentiality or for any damages arising from your failure to comply with these terms. You will be entirely liable for all activities conducted and charges incurred under your Pass phrases whether authorised by you or not.
If you forget any Pass phrase you should contact us and subject to you satisfying certain security checks you will be given a new Pass phrase to enable you to use the Services.
Services
The Services shall be as described in the Site and such other material as teclan provides to you from time to time. We reserve the right at any time and from time to time to amend, improve, correct, discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice and you agree that teclan shall not be liable to you or to any third party for any such modification, suspension or discontinuance. We will restore the Service as soon as reasonably practicable after temporary suspension.
Unless otherwise agreed in writing by teclan, the minimum period for the provision of the Services is 12 months from the date on which they are first made available to the Client (the “Initial Term”) and shall continue thereafter for further periods of 12 months (each being a “Renewed Term”) unless and until the Client serves at least one month’s written notice on teclan prior to the expiry of the Initial Term or a Renewal Term, such notice to expire at the end of such Initial or Renewed Term.
teclan shall be entitled to restrict bandwidth made available to the Client at any time in order to protect all and any Internet solutions provided by teclan from time to time when necessary. teclan shall use its reasonable endeavours to ensure that the Servers and the data contained therein are safeguarded from damage, accident, fire, theft and unauthorised use.
Client Obligations
The Client agrees that it shall:
i) immediately notify teclan if it becomes aware of any unauthorised use of all or any of the Services and/or Servers;
ii) not use the Services and/or Servers for any unlawful purpose or for the publication, linking to, issue or display of any unlawful material (which shall include without limit any pirated software or any material which is obscene, pornographic, threatening, malicious, harmful, abusive, defamatory or which breaches the rights (including without limit IPRs) of any third party or which is/or encourages criminal acts or contains any virus, worm, Trojan horse or other harmful code) whether under Scottish or English law or regulation, the laws or regulations of the Clients country or any other place where the results of such purpose or such material can be accessed;
iii) not use the Services and/or Servers for the publication, linking to, issue or display of any material which in the absolute discretion of teclan may harm teclan or any of its clients or bring teclan into disrepute or may call into question any action taken by teclan on the Client’s behalf;
iv) not use the Services and/or Servers in breach of good Netiquette practices;
v) ensure that it has all necessary consents, permissions and licences to make use of the Services including without limit registration under the Data Protection Act 1998;
vi) not provide any technical or other information obtained from teclan and/or relating to the Services or the Contract to any person, company, firm or government which the Client knows or ought reasonably be aware may directly or indirectly lead to a breach of any English law, Scottish Law or regulation;
vii) not, in breach of good Netiquette practices, use any service provided by any third party (including without limit an Internet website and/or e-mail) for the publication, linking to, issue or display of any material which refers to an Internet website hosted by teclan or any other services offered by teclan from time to time;
viii) ensure that all material or data hosted by teclan on any website operated by the Client from time to time or communicated through such site or using the Servers is checked for viruses and other harmful code;
ix) maintain any open source software applications in use on the Services (such as WordPress) to the most recent stable version and update all plugins, extensions or add-on applications. The Client acknowledges that teclan shall not be liable for any costs, damages or loss which the Client may suffer or incur as a result of failure to keep online or offline software up to date; and
x) keep back ups of all data hosted by teclan on any website operated by the Client from time to time; and
xi) promptly notify teclan of any change to its communication address and the Client acknowledges that teclan shall not be liable for any costs, damages or loss which the Client may suffer or incur as a result of failure to notify such changes to teclan.
The Client acknowledges that in order to make proper use of the Services it should have a basic knowledge of how the Internet functions and what types of use are and are not acceptable.
The Client acknowledges that teclan shall have no obligation to:
a) manipulate any material which the Client wishes and/or does post on any website it operates or any communication which it issues or sends in connection with any of the Services; or
b) validate or vet such material for usability, legality, content or correctness.
Pricing
The current price payable for the Services shall be published on the Site from time to time and confirmed at the time you request us to provide any of the Services. The price is non-refundable. teclan shall be entitled to vary its prices from time to time however we shall give you at least one month’s notice of such increase and if you are not satisfied with such increase then you will be entitled to terminate the Contract by giving us written notice within one month of the date of the variation notice failing which you shall be deemed to have agreed to the variation.
The price covers permitted bandwidth (monthly transfer limit) as shown on your latest invoice or receipt.
If you exceed this limit then teclan reserves the right to make additional charges for usage above the limit at the prevailing charge rate as stated on the Site**. We will endeavour to let you know if your bandwidth use exceeds the agreed level however it is your responsibility to monitor the bandwidth being used by you using your domain statistics. All prices quoted to the Client for the provision of Services by teclan are exclusive of any value added tax for which the Client may be additionally liable at the applicable rate. Where the Services are purchased with a monthly or quarterly payment plan comprising a set up fee, this fee is payable immediately. Where a long term contract is purchased, the set up fee is included within the total payment. If, for any reason, there is contention relating to payment for our services, teclan reserves the right, in any case, to charge an administration fee of £50+VAT to cover costs.
Payment
The price and all other amounts due under the Contract shall be paid by the Client by the due date and in the currency as specified in a teclan invoice. Payment shall only be deemed received by teclan upon receipt of cleared funds. Payment shall be made in full without any abatement, set off or deduction on any goods. Where you authorise payment to be made by credit or debit card then such authority shall be deemed as authority to teclan to take all that the Client owes under or in connection with the Contract.
Payment must be made within 30 days of invoice date. If payment is not made within 90 days of the invoice date, then legal action will be taken to recover the outstanding amount. If a payment plan is agreed upon, then non-payment of the agreed amount(s) by the agreed date(s) will result in legal action being taken. The debtor will be responsible for any additional legal costs incurred.
Where the Services include or consist of registration of domain name services, teclan shall be entitled to raise an invoice for payment to the appropriate naming authority and for the hosting that name specifying the date by which payment by the Client must be made. Failure for any reason by the Client to make payment before the specified date will entitle teclan to release the Client’s domain name without any liability for loss suffered by the Client howsoever arising. It is of the essence of the Contract that the Contract price and all other amounts due from the Client under the Contract are paid on time. You shall be responsible for any and all expenses incurred by teclan in recovering overdue amounts and shall pay interest on them (before and after judgement) at annual rate of 5% above the base lending rate of The Royal Bank of Scotland plc calculated daily until payment is made in full. Failure to settle all amounts within 14 days of the due date may result in withholding of further Services and/or suspension of existing Services.
In the case of web hosting services, if these services are suspended or taken down by teclan, there is an administration charge of £50 + VAT to re-enable any services, in addition to any payment outstanding.
Intellectual Property
All intellectual property relating to the Services provided by teclan are and shall remain the property of teclan. All rights in the design and arrangement of the Site, text and graphics and all software compilations, underlying source code, and all other material on the Site are reserved to teclan or its licensees. Except as expressly provided below, nothing contained in these term of use or on the Site shall be construed as conferring any licence or right, by implication, estoppel or otherwise, under copyright or other IPRs.
teclan and all other names, images, pictures, logos and icons identifying teclan or its services are trade marks of teclan Limited. Other product and company names mentioned on this Site may be trade marks of their respective owners.
Indemnity
The Client agrees to fully indemnify and keep teclan, its subsidiaries, affiliates, officers, partners, employees and agents fully indemnified from and against all actions, demands, costs (on a full indemnity basis), losses, penalties, damages, liability, claims and expenses (including but not limited to legal fees) whatsoever arising from your breach of the Contract, your use or misuse of the Services, any claims by third parties as to ownership or other rights to use a Domain Name where one has been registered by or transferred to teclan at your request or arising in any way by the Client infringing (whether innocently or knowingly) third party rights (including without limit intellectual property rights).
Disclaimer
Nothing in the Contract or these Conditions shall exclude or limit the liability of teclan for death or personal injury resulting from its negligence or fraudulent misrepresentation nor affect the statutory rights of consumers. To the fullest extent permitted by law the Site and its contents is provided by teclan on an “as is” and “as available” basis and no representations or warranties (expressed or implied) of any kind are made (and they are expressly disclaimed) with respect to the Services, the Site or its contents including, without limit, warranties of merchantability and fitness for a particular purpose.
Further, teclan does not represent or warrant that:
(i) the Services will meet your requirements;
(ii) the Services will be uninterrupted, timely, secure, or error-free;
(iii) any results obtained from using the Services will be accurate, complete or current.
You acknowledge that the allocation of risk in this contract reflects the price paid for the Services and that it is not within the control of teclan how or for what purposes the Services are used.
If any exclusion in this licence is held to be invalid and teclan becomes liable for loss or damage that may lawfully be limited then such liability shall be limited to the amount paid by you for the Services. teclan shall have no liability to the Client for any loss arising from any material, data or instructions supplied whether digitally or otherwise by the Client or on its behalf which is incomplete, inaccurate, illegible, out of sequence or in the wrong form or arising from late arrival or non-arrival or any other fault by the Client or on its behalf.
teclan is not responsible for any delay, malfunction, non performance and/or other degradation of performance of any of the Services caused by or resulting from any alteration, modification and/or amendments due to changes and specifications requested or implemented by the Client whether or not beyond the Services already supplied.
teclan reserves the right to raise additional charges for any work so arising. If any Services are or become unavailable then teclan will use reasonable endeavours to repair and reinstate the service within 24 hours of detection depending on the severity of the failure.
If failure is caused by the Client or any agent of the Client to whom access to Servers or services was given then the Client shall pay all costs to reinstate and/or repair the Server or Service. Where such unavailability is due to the negligent failure of teclan to deal with circumstances within its control and is for more than a total of 24 hours in any 30 day period or for any 6 consecutive hour period then teclan will at its discretion either pay to you compensation limited to a refund of the fee paid by you for the unavailable Services or provide you with a credit up to the same amount.
Neither teclan nor anyone else who has been involved in the creation, production or supply of the Services shall be liable to the Client or any other person for any loss in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever and whatever the cause thereof by reason of or in connection with the Contract or the Services for any:
(i) economic loss of any kind whatsoever, or
(ii) loss of profit, business contracts, revenues or anticipated savings, or
(iii) damage to the Client’s reputation or goodwill, or
(iv) loss resulting from any claim made by any third party, or
(v) special, indirect or consequential loss or damage of any nature whatsoever, and the Client shall indemnify teclan from and against any claim which may be made against teclan in respect thereof.
Some jurisdictions do not allow the exclusion or limitation of implied warranties or of liability for consequential or incidental damages and therefore the above may not apply to you. If teclan is prevented or delayed in or from performing any of its obligations under the Conditions or the Contract due to circumstances beyond its control such as but not limited to governmental acts, war, riots, strikes or trade disputes (including by and with our own employees), technical failure, general availability of the Internet, power failure, communications failure, weather, flood, fire or explosion, natural or local emergency teclan shall not be liable for this.
Confidence
All confidential information of either party or of any of its customers disclosed to or discovered by the other as a result of the provision of the Services shall be regarded as disclosed in confidence and shall only be used in connection with the performance of its obligations under the Contract and not be passed on to third party and/or in any way be made use of at any time either during or after the termination of the Contract save with consent of the other or which comes into the public domain (otherwise than through the unauthorised disclosure by the other). The Client shall promptly notify teclan if it becomes aware of a breach of confidence in relation to the Services and/or the Contract and shall give teclan all reasonable assistance in connection with any proceedings teclan may institute against a third party at teclan’s expense.
Privacy
For quality control purposes your telephone conversations with teclan staff may be recorded from time to time. The information you provide to us will be stored on computer. We are committed to protecting your privacy. We and any of our associated companies may use the information you provide us to provide a more personalised service and to tell you about changes in our and their service or any new services which we think you will find valuable. If you object to any of these uses at any time, then please inform us by writing to teclan at the address set out in the “contact us” section at the Site. We may also use such information where and to the extent of any requirement to comply with any applicable law, legal process or to enforce any of these Conditions. We will not monitor, edit or disclose the content’s of any private communications transmitted via the Servers unless required to do so by law or in the good faith belief that such action is necessary to conform or comply with applicable law, to protect and defend the rights and/or property of teclan or to protect the personal safety of any of our clients or the public.
Cookies
Cookies are bits of electronic information that a website can transfer to your hard drive to help tailor and keep records of your visit to the Site. Cookies allow us to better customise visits to the Site to your individual preferences, helping us provide you with the best possible service on our Site. Most major websites use cookies and their use is standard on the Internet. Most Internet browsers automatically accept cookies but you can change your settings so that you are notified whenever you are sent a cookie.
Contract Termination
The Contract may be terminated: i) immediately by teclan if the Client fails to pay any sums due hereunder within 14 days of their due date; ii) immediately by either party to the other if the other commits any material breach of any of these conditions and which (in the case of a breach capable of being remedied) has not been remedied within a reasonable time period as may be specified in a formal request in writing or by electronic e-mail to remedy the same; iii) immediately by written notice from teclan if the Client commits any material breach of any these conditions which may impact the Services or Servers of teclan or the ability of teclan to provide the Services; iv) immediately by either party if the other shall convene a meeting with its creditors or if a proposal shall be made for a voluntary arrangement within part 1 of the Insolvency Act 1986 or a proposal for any other composition scheme of arrangement with (or the assignment for the benefit of) its creditors or if the other shall be unable to pay its debts within the meaning of Section 123 of the Insolvency Act 1986 or if a trustee receiver or administrative receiver or similar officer is appointed in respect of all or any of the business or assets of the other party or if a petition is presented or a meeting is convened for the purpose of considering a resolution or any other steps are taken for the winding up or the making of an administrative order (otherwise than for the purposes of a solvent amalgamation or reconstruction). In the event that teclan is entitled to terminate the Contract for any reason then it shall in the alternative at its sole discretion be entitled to suspend the Services for such period as teclan shall determine. Upon termination or expiry of the Contract all amounts payable by the Client to teclan shall become immediately due and teclan shall be entitled to immediately cease the provision of the Services.
Miscellaneous
Any failure or delay by either party in exercising any rights or remedy will not constitute a waiver. Any notice or other communication to be given by a party under this Agreement must be in writing and must be given by delivery at or sending by first class post or by e-mail or facsimile transmission to the last known postal, e-mail address or relevant telecommunications number of the other party. Notices shall be deemed to have been received when in the ordinary course of the means of transmission it would be received by the addressee. To prove the giving of a notice it shall be sufficient to show it was dispatched. A notice shall have been effect from the sooner of its actual or deemed receipt by the addressee. Any termination of this Agreement shall be without prejudice to any other rights or remedies which a party may be entitled to hereunder or at law and shall not effect any previous rights or liabilities of either party nor the coming into or continuance in force of any provision hereof which is expressly or by implication intended to come into continue in force upon or after such termination. If any provision of these Conditions is held by any competent authority to be unlawful, invalid or unenforceable in whole or in part then the provision shall be deemed to be severable from the remaining provisions and shall not affect their validity or enforceability. Your use of this Site and the Contract will be governed by Scottish and English Law and will be deemed to have occurred and been made in Scotland or England. If you have any disputes with us or any other aspect of the Site then these will be exclusively resolved in the Scottish or English Courts. The Client shall not share, resell or attempt to share or resell the Services, transfer or attempt to transfer this Contract or permit any third party to use and/or access any of teclan’s services for any purpose without prior consent of teclan.
Hosting
teclan’s hosting service falls under the services provision of the terms and conditions above.
teclan’s dedicated server service terms and conditions can be read here
Domain Name Registration
The following shall apply where the Services include or consist of Domain Name Registration services:
i) The Client acknowledges that, whilst teclan shall use its reasonable endeavours to successfully register the requested domain name, teclan shall not be obliged to accept any request to register or continue to process any registration of a domain name.
ii) The obligations of teclan in relation to domain name registration shall be limited to forwarding the application to the relevant naming authority, providing reasonable administration services in relation to the application and notifying the result of the application within a reasonable period after communication from the authority. teclan will use reasonable endeavours to notify you of any renewal dates however teclan accepts no liability for any use or retention of any domain name which is registered.
iii) teclan makes no representations or warranties (expressed or implied) of any kind (and they are expressly disclaimed) with respect to availability or likelihood of successful registration of any domain name.
iv) The Client shall check the domain name as reported on any of the Company’s documents sent to the Client, such as the invoice, customer information sheet or otherwise, is spelt correctly. In the event of any error, the Client should notify the Company promptly and in any event within 24 hours of receiving such document.
v) The Client shall at all times comply with the Terms and Conditions (from time to time subsisting) for the registration of domain names published by the relevant naming authority and generally to the Terms and Conditions of any such authority having similar force and to which the client may become subject as a result of services provided by teclan.
vi) teclan may from time to time change the registrar that a domain is held with. The Client agrees to allow teclan to do so as it sees fit and without notice.
vii) teclan reserve the right to withhold any amendment, alteration or transferring of a Domain Name(s) upon failure of the client to settle all amounts outstanding for any or all services and products supplied by teclan. Transferral of a Domain Name(s) away from teclan in this instance will result in an additional administrative cost of £100 (ex VAT).
.uk Domain Name Terms and Conditions
By entering into an agreement with teclan for registering and/or administering a .uk domain name you are also entering into a third party agreement with Nominet. This is a separate contract to any arrangement you may have with teclan for the provision of Internet services.
Details of Nominet’s Terms and Conditions can be found here (via Nominet website).
.uk Domain Names – Complaints and Appeal Procedures
In order to make a complaint to teclan please email info@teclan.com in the first instance with the details of your complaint.
We aim to deal with all complaints raised within 24 working day hours.
Should you not be satisfied with any response or resolution then you can escalate this issue either by emailing abuse@teclan.com or contacting the teclan management team using the details on our contact us page
.uk Domain Names – Customer Service Level Commitments
In regard to all communication regarding .uk domain names teclan endeavours to respond to all enquiries within 24 working day hours.
.com and other TLDs
http://www.icann.org/en/resources/registrars/registrant-rights/educational
Design
All of teclan’s design services are provided with the Terms and Conditions as detailed above.
Upgrades
Website upgrades carried out by teclan are provided with the Terms and Conditions as detailed above. Furthermore, teclan cannot be held responsible for any features or customisations failing to be upgraded if not briefed on such features prior to carrying out the work. It is the responsibility of the client to retain full knowledge of any additional features or coding that may be contained within their site or snapshot and which will need to be transferred to any new site created by teclan.
Training
teclan’s training Terms and Conditions are subject to the general Terms and Conditions as specified above.
Software
All software designed, built and developed by teclan are subject to the Terms and Conditions as agreed upon installation of said software.
(**£8GB per month)
